Help Center

How do I create an account?

To create an account, click the "Get Started" or "Sign Up" button on the homepage. You'll receive an OTP (One-Time Password) via email to verify your account. Enter the OTP to complete registration and access your dashboard.

What is Muslim Spaces?

Muslim Spaces is a comprehensive community center management platform designed for mosques, Islamic centers, and community organizations. It helps you manage events, registrations, payments, and member communications all in one place.

Is there a mobile app?

Yes! Muslim Spaces offers a mobile app for iOS and Android devices. Community members can use the app to browse events, register, make payments, and receive push notifications about upcoming events.

How do I create an event?

As an admin, navigate to the Events page and click "Create Event". Fill in the event details including:

• Event title and description
• Date, time, and location
• Capacity and demographic (Men, Women, Children, All)
• Pricing (Free, Paid, or Subscription-based)
• Event image (optional)

Can I create recurring events?

Yes! When creating an event, select the recurrence option and choose between daily, weekly, or monthly patterns. You can set the number of occurrences or an end date for the recurring series.

How do event reminders work?

When users register for an event, they automatically receive:

• Confirmation email and push notification immediately
• 24-hour reminder before the event
• 1-hour reminder before the event

What are event demographics?

Demographics help you target specific groups: Men, Women, Children, or All. This ensures appropriate events are shown to the right audience and helps with capacity planning.

How do users register for events?

Users can browse events on the website or mobile app, click on an event, and tap the "Register" button. For paid events, they'll be guided through a secure payment process using Stripe.

What payment methods are accepted?

We use Stripe for payment processing, which accepts all major credit and debit cards (Visa, Mastercard, American Express, Discover), as well as digital wallets like Apple Pay and Google Pay.

Can I create promo codes?

Yes! Admins can create promo codes with percentage or fixed-amount discounts. You can set usage limits, expiration dates, and restrict codes to specific events.

How do refunds work?

Admins can process refunds from the Payments page. Simply find the payment record and select "Issue Refund". The refund will be processed through Stripe and returned to the user's original payment method within 5-10 business days.

What happens when an event reaches capacity?

Depending on your event settings, users will either be unable to register or will be added to a waitlist. Waitlisted users are automatically promoted when spots become available due to cancellations.

What are the different user roles?

Muslim Spaces has three user roles:

• Super Admin: Full access to all features, can manage other admins
• Admin: Can manage events, users, registrations, and payments
• User: Community members who can register for events

How do I add other admins?

From the Users page, click "Create User" and select the "Admin" role. The new admin will receive an email invitation to set up their account.

Can I export user data?

Yes! Each list page (Events, Users, Registrations, Payments) has an "Export CSV" button that allows you to download filtered data for reporting and analysis.

I'm not receiving OTP emails

Check your spam/junk folder. If you still don't see the email, wait 12 seconds (due to rate limiting) and try requesting a new OTP. Make sure you entered the correct email address.

Push notifications aren't working

Make sure you've granted notification permissions to the Muslim Spaces app on your device. On iOS, go to Settings > Notifications > Muslim Spaces. On Android, go to Settings > Apps > Muslim Spaces > Notifications.

How do I reset my password?

Muslim Spaces uses passwordless authentication via OTP. Simply log in with your email address, and you'll receive a new OTP each time. There's no password to reset.

Is my data secure?

Yes! We use industry-standard security measures including encryption, secure servers (Supabase), PCI-compliant payment processing (Stripe), and regular security audits. All data is transmitted over HTTPS.

Where is my data stored?

Your data is securely stored in the cloud using Supabase (PostgreSQL database) with automatic backups. Files and images are stored on Cloudinary's CDN for fast, reliable access.

What analytics are available?

The Analytics page shows comprehensive metrics including total events, active users, registrations, revenue, growth trends, popular events, and recent activity. You can filter by date range for custom reporting.

Can I track event attendance?

Yes! Use the check-in feature at your events. From the event detail page, you can mark attendees as "Checked In" to track actual attendance vs. registrations.

How do I view financial reports?

The Payments page provides detailed financial reports, including total revenue, monthly revenue, successful vs. pending payments, and individual transaction details. You can export this data to CSV for accounting purposes.